سياسة الاستبدال و الإسترجاع

We thank you for choosing our online store to purchase our products and we are pleased to serve you at any time. We have facilitated the return or exchange process through the following procedures: 1 - We allow product testing on the condition that the product is in its original condition as purchased, and rewrapped with its original packaging, without any stains, scratches, dirt, odors, or wetness (in short, like how you received it). 2 - Return within 3 days and exchange within 7 days from the date of purchase. 3 - Refunds are made in the same way as the payment method used. 4 - Receiving the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (carton) is intact and in good condition and has not been opened before receipt. 5 - The return and exchange period is calculated from the date of receipt. 6 - To obtain return and exchange services, the customer must contact us via our social media accounts or through help and technical support numbers. 7 - Shipping fees, customs duties, taxes, and all other charges related to international shipping are non-refundable in case of order return or non-receipt, except in the case of a manufacturing defect in the item. 8 - International shipping orders are not subject to return or exchange unless there is a manufacturing defect in the item; please contact us at +966556166179. 9 - Refunds are made in the same way as the payment method used, whether by credit cards or installment payments. Immediate replacement of products with manufacturing defects • Our online store will replace the defective product with an identical one within 3 days of purchase according to the following conditions: 1 - The product must be free of the following: [scratches - stains] or misuse. 2 - Bring the original box with all accessories inside. 3 - If technical support delays in responding to the customer, the elapsed period from the return or exchange days will not be counted.